We’re here to help you from day one
Installation & Training
Before you go live with your new AptusSoft system, we’ll meet with your staff to walk through its features, and show them how the modules that relate to their work will help them do their jobs better. Then, during installation, we’ll host hands-on training sessions to help everyone learn the most common tasks for their roles at your club. For managers, who will have access to a much wider range of functionality, we’ll host in-depth, personal training sessions to assure they understand all of its capabilities and have a good working knowledge of how to use them. After installation, we know that users will still have some questions, and so encourage all of our customers to contact us by phone, text or email during business hours.
On-going support
While our software is designed to address virtually every aspect of club operations, we recognize that each club has its own management style and processes. Because of that, you may find that your club has some special needs—a report not covered by our software, or a unique approach that requires modification. More than half of our customers come back to us with requests to develop new, custom functionality or to tailor some features of our software to their club’s operations. We welcome these requests, as they assure us that each customer is getting the most out of our system, and they help us to continuously improve our product. We’ve more than doubled our business in the past ten years by keeping our customers happy!